Customer SErvice • Questions

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365 5th Ave | South Naples, FL 34102

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If you have questions about The Mrs. Collection, please review our frequently asked questions below or on our full FAQ page.

We anticipate it will be love at first site with you and The Mrs. Collection. And while breaking up is hard to do, if you're not completely satisfied with your purchase, we will accept a return or exchange within 14 days of the delivery receipt date. If you need to return or exchange an item, please contact us at hello@themrsollection.com. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Returns must be in their original condition and packaging, with no signs of wear or use. We advise our customers to handle with care to prevent soiling of the materials. If the item is returned with signs of wear or use, we will not be able to process the return or exchange. Customers are responsible for all postage fees to send the item back to our facility. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Unless otherwise noted, we ship our items within 1-5 business days of cleared payment during business days. Domestic orders will be shipped with tracking numbers and delivery confirmation.


Expedited Shipping: We offer expedited shipping via UPS Next Day Air and 2nd Day Air. Please allow at least 1 day of handling, and 2 days of transit for your package to reach your destination.